Legendary Hospitality: The Danny Meyer (Shake Shack) Approach to Business Success

03.18.19

Hospitality - the friendly and generous reception and entertainment of guests, visitors, or strangers in which the host receives the guests with goodwill. It is a common complaint that companies now provide a disappointing level of customer service. But merely providing good service is not enough for a business to be assured of success. In...

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Rachel Guy
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rguy@winstead.com

 

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